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23,719

Source: PDF p. 1660 · raw: 1660

Breadcrumb: 7 vs › vc-dps_06-03-2025_16-20 › Package Details › 23,719

23,719 - Reservation & Payments Staffing Proposal Service Area Vibrant Communities DCA Sonia Schmanski Bureau Name Portland Parks & Recreation Director Adena Long Funding Type Name Reduction Status: Recommended Package Desc Expense Recommended Total Reduce Reservation & Payment staffing by 2.0 FTE Recreation Coordinator I positions, bringing the External Materials and Services ($8,232) team reporting to the Supervisor I from ten down to eight. Internal Materials and Services ($6,168) Service Impacts Personnel ($232,429) ($246,829)

  • Reorganization of R&P staff schedules, resulting in decreased onsite support and a need for Recreation to provide in-person and ADA accommodations at Community Centers. Revenue Recommended Total
  • Higher wait times for Recreation registration support during peak periods, unless additional staff support is provided by Recreation. Current operations support during registration days experience an General Fund Discretionary ($246,829) average call wait of under a minute, and a maximum delay of 34 minutes while fully staffed. Reductions to this team could result in a 30% - 40-% increase in wait times without peak load ($246,829) support from Recreation.
  • Longer processing time for reservation requests (service standard of 24hr turnaround time would increase to 72hr).
  • Support services for other divisions and bureaus will experience reduced service levels (supply purchasing, mail sorting, vehicle parking, port-a-potties, language line support, etc.)
  • Athletic Smartsheet Application Process Improvements and Dashboard creation effort for the Equitable Access Program to extend by a year due to reduced project capacity.
  • Reservation & Payments (Customer Service) will have to close from 12-1 pm daily for lunches. No support in TPB Lobby during that time either.
  • Increase in BSA overtime likely due to the need for peak volume of critical work shifts on the larger team. BSA overtime is unplanned and related to Recreational support, time is flexed to cover most occurrences, but those spaces would be filled resulting in unplanned overtime.
  • Less frequent and less timely ActiveNet training due to work prioritization shifts, staff will have to wait for greater numbers of enrollees to justify the training time commitments.
  • ActiveNet maintenance project (verifying resident status, updating retired accounts, removal of account information such as emails, debt collection/account credit). Likely placed on hold or significantly delayed, impacting data validation and insights for work prioritization or policy guidance support.
  • Future process improvement efforts delayed. Equity Impacts
  • Process improvement to create an equitable permitting process will be delayed due to capacity constraints.
  • Future process improvements and work instructions delayed, resulting in a significant reduction in productivity and reduced impact of equity-focused improvements.

Parent: Package Details · PDF: p. 1660