TL;DR (generated · confidence: high)

City Council directed Portland Street Response (PSR) and Community Health Assess and Treat (CHAT) to develop a memo outlining their mission, scope, and staffing models. PSR addresses behavioral and mental health crises with a multidisciplinary team operating 8 AM–10 PM daily. CHAT handles low-acuity non-life-threatening medical calls and overdoses with medical professionals, operating Monday–Thursday 8 AM–5:30 PM with 7-day/week follow-up. Both programs reduce demand on Portland Fire & Rescue and Portland Police Bureau through evolved emergency response models.

Key points (each cites a PDF page):

City Council directed PSR and CHAT to develop a memo outlining mission, scope, and staffing models in FY 2024-2025 adopted budget, to be submitted to City Administrator in February 2025. (p. 1126)
PSR focuses on behavioral and mental health crises with a multidisciplinary team including mental health crisis responders, emergency medical technicians, peer support specialists, and community health workers. (p. 1126)
PSR operates daily from 8 AM to 10 PM, dispatched by Bureau of Emergency Communications (BOEC) with response time depending on call queue prioritization and availability. (p. 1126)
CHAT addresses low-acuity non-life-threatening medical calls, substance use/intoxication crises, and overdoses with medical professionals including paramedics, emergency medical technicians, registered nurses, and community health workers. (p. 1126)
CHAT operates Monday–Thursday 8 AM–5:30 PM with 7-day/week follow-up team available, dispatched by BOEC with immediate response based on automatic vehicle locator (AVL). (p. 1126)
Both PSR and CHAT are designed to reduce demand and strain on Portland Fire & Rescue and Portland Police Bureau through evolved emergency response models. (p. 1126)

📋 Portland Street Response (PSR) · Community Health Assess and Treat (CHAT) · Portland Fire & Rescue · Portland Police Bureau · 🏛️ Bureau of Emergency Communications (BOEC)

Introduction

Source: PDF p. 1126 · raw: 1126

Breadcrumb: 5 ps › PSR-and-CHAT-2025-Budget-Note-Memo › Response memo to FY2025 Budget Note: Direction to Develop Programmatic Mission, Scope, and Staffing Model for Portland Street Response & Community Health Assess and Treat › Introduction

Introduction 1 In the fiscal year 2024-2025 adopted budget city council directed Portland Street Response and CHAT to develop a memo outlining the mission, scope, and staffing models of these programs. This memo outlines the work, recommendations, and funding sources, and will be submitted to the City Administrator in February 2025. Program background/context The Portland Street Response (PSR) and Community Health Assess and Treat (CHAT) programs were created to address different, yet complementary, aspects of public safety and community health in Portland. Both programs reflect a needed evolution in City emergency response to reflect evolving community circumstances and concomitant service expectations. The service provided is intended to provide more comprehensive care and reduce strain on traditional response services in Portland Fire & Rescue and Portland Police Bureau. Key Facts about PSR and CHAT PSR and CHAT are designed to address unique aspects of public safety and health, with distinct operating models and dispatch methods that together reduce demand on traditional emergency services. Portland Street Response (PSR) Community Health Assess and Treat (CHAT) Primary Focus Behavioral and mental health Low-acuity non-life-threatening crises and substance medical calls, and overdoses. use/intoxication-related crisis. Team Multidisciplinary: mental health Medical professionals: Composition crisis responders, emergency paramedics, emergency medical medical technicians, peer support technicians, registered nurses, specialists, community health and community health workers. workers. Response Time Dispatched by the Bureau of Dispatched by the Bureau of and Dispatch Emergency Communications Emergency Communications Protocol (BOEC). Response time depends (BOEC). Immediate response on call queue prioritization and based on BOEC dispatch; availability. responder determined by AVL (automatic vehicle locator). Hours of Daily, 8 AM – 10 PM. Monday – Thursday, 8 AM – 5:30 Operation PM, with 7-day/week follow-up team available. 1 Full version of adopted budget: Volume 1 - City of Portland City Summaries and Bureau Budgets (Adopted).book

Parent: Response memo to FY2025 Budget Note: Direction to Develop Programmatic Mission, Scope, and Staffing Model for Portland Street Response & Community Health Assess and Treat · PDF: p. 1126