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Key Performance Measures and Operational Metrics

Source: PDF p. 1132 · raw: 1132

Breadcrumb: 5 ps › PSR-and-CHAT-2025-Budget-Note-Memo › Response memo to FY2025 Budget Note: Direction to Develop Programmatic Mission, Scope, and Staffing Model for Portland Street Response & Community Health Assess and Treat › Appendix 1: Portland Street Response (PSR) › Key Performance Measures and Operational Metrics

OUTCOME GOALS The following outcome goals were determined collectively by program partners with feedback from community stakeholders:

  1. Reduce the number of calls traditionally responded to by police where no crime is being committed *In a 2023 report, The PSR call load represented a 3.5% reduction in total calls that police would have traditionally responded to during PSR’s operating hours.
  2. Reduce the number of behavioral health and non-emergency calls traditionally responded to by Police and Fire *In a 2023 report, PSR activity represented a 19% reduction in PPB response on non-emergency welfare checks 4 and unwanted persons calls during PSR’s operating hours.
  3. Reduce the number of non-life threatening mental and behavioral health 911 calls that are transported to the emergency department *In a 2023 report, PSR was able to resolve the vast majority of its calls in the field, with only 187 clients (2.5% of all calls) transported to the hospital for additional care. *Ref, 2023 Homelessness Research & Action Collaborative evaluation: Portland Street Response: Year Two Program Evaluation (pdx.edu) K EY PERFORMANCE M EASURES AND OPERATIONAL M ETRICS The following performance measures and operational metrics help us know how Portland Street Response is performing and help to address the outcome goals listed above:
  4. PSR number of dispatched calls.
  5. Percent of PSR calls that would have gone to PPB.
  6. PSR response time.
  7. PSR- types of outcomes by percentage.

  8. times PSR requested the call to Advanced Life Support.

  9. times PSR requested Police.

  10. times PSR requested AMR.

  11. times PSR requested Project Respond (acute psychiatric needs).

B UDGET C ONTEXT In FY21, Portland City Council allocated $633K for the development of the Portland Street Response pilot. In FY21, City Council set-aside $4.8M in ongoing general fund resources for the program and a portion was budgeted in FY22. PSR received $5.8M in one-time ARPA 4 Historically, PSR activity represented a reduction of 3% in PF&R activity on behavioral health, illegal burn, and non-emergency medical calls during operating hours.

Parent: Appendix 1: Portland Street Response (PSR) · PDF: p. 1132