TL;DR (generated · confidence: high)

Budget note directs Bureau of Technology Services (BTS) and Portland Permitting & Development (PP&D) to develop recommendations for managing permitting software development as an enterprise team. As of December 2024, a memorandum of understanding was signed to transfer two PP&D positions and ongoing funding to BTS by July 1, 2025, with continued service delivery via AMANDA rate model. BTS is also hiring a contractor to implement a citywide permitting design system.

Key points (each cites a PDF page):

Budget Note directs BTS and PP&D to develop organizational and budget recommendations addressing the future of permitting software development as an enterprise application team. (p. 515)
Recommendations must address organizational structure, governance, accountability, and alignment opportunities to improve service delivery and community accountability. (p. 515)
Financial plan must determine resources necessary for implementation and establish a sustainable budgeting and cost recovery model. (p. 515)
Evaluation and recommendation on merits of change, including alternatives to manage risks, was to be submitted to City Administrator by September 30, 2024. (p. 515)
As of December 2024, memorandum of understanding signed to transfer two PP&D positions and incumbents, along with ongoing funding, to BTS no later than July 1, 2025. (p. 516)
Under AMANDA rate model, BTS will assume supervision of the two transferred positions while services continue to be provided to PP&D. (p. 516)
BTS is interviewing for a contractor to implement a permitting design system starting with Portland.gov implementation that will be scalable citywide, with anticipated role completion by end of March 2025. (p. 516)

👥 2.0 FTE · 📋 Permitting software development · Digital Services · Permitting design system · 🏛️ Bureau of Technology Services (BTS) · Portland Permitting & Development (PP&D)

Plan-for-Permitting-Software-Development-Teams---Applications-Budget-Note

Source: PDF pp. 514-516 · raw: 514 · 515 · 516

Breadcrumb: 3 city ops › Plan-for-Permitting-Software-Development-Teams---Applications-Budget-Note

To: Ruth Levine, City Budget Office Director From: [Service Area Lead], [Title] CC: Mike Jordan, City Administrator Deputy City Administrators Mayor & Council Date: February 14, 2025 Re: FY 2024-25 Adopted Budget Note Updates Create a Plan for Permitting Software Development Teams Budget Note Title and Applications Primary Service Area City Operations Due By Fall 2024 Jeff Baer Lead Ellen Weeks - project manager Sara Morrissey Elyse Rosenberg David Kuhnhausen Donnie Oliveira Jeff Baer Staff to include Terri Thiesen Ellen Weeks Crystal Castruita Kyle O'Brien In Budget Concept? Budget Concept DP # Page 9

Budget Note Full Text The Bureau of Technology Services (BTS) and Portland Permitting & Development (PP&D) are directed to develop organizational and budget recommendations that address the future of permitting software development as an enterprise application team. Other City bureaus are directed to partner with BTS and PP&D as requested to support the development of these recommendations, including: •Organizational, governance, accountability, authority, and/or other alignment opportunities to manage software development and support for PP&D. This includes: • A plan to enable more aligned and efficient service delivery • An organizational structure that is more accountable to the community and customer • A governance model that enables better outcomes surrounding the use of technology • Financial plan for this change. This includes: • Determine resources necessary implementation • Determine a sustainable model for budgeting and cost recovery that includes additional one-time costs to ensure a successful change and additional ongoing costs required for this to be a success An evaluation and recommendation on the merits of this change, including potential alternatives to manage risks will be submitted to the City Administrator by no later than September 30, 2024. Page 10

Deliverable An evaluation and recommendation on the merits of this change, including potential alternatives to manage risks will be submitted to the City Administrator. Next Steps (from June 2024) Project under way. Project team has begun to do an inventory and description of systems being used by PP&D to align roles & responsibilities, org structure, governance, and costs. Status Update (from August 2024) Draft report created and reviewed by project Steering Committee and Project Sponsors (Donnie Oliveira and Sara Morrissey.) Status Update (from December 2024) The Permit Improvement Team presented a Budget Note Response to Deputy City Administrators in September of 2024 that outlined a Digital Services approach to improving permitting outcomes through technology. A memorandum of understanding has been signed which includes a plan to transfer two Portland Permitting & Development (PP&D) positions and incumbents, along with ongoing st funding, to the Bureau of Technology Services (BTS) no later than July 1 , 2025. When the positions, and ongoing funding are transferred to BTS, services will continue to be provided back to PP&D via the AMANDA rate model, with BTS assuming supervision for both positions. In this model the two positions continue to work on PP&D initiatives. BTS will continue working with PP&D to develop the goals, objectives, expectations, and work plans of the employees. BTS is currently interviewing for a contactor to implement a permitting design system starting with a Portland.gov implementation – which will be scalable citywide. BTS anticipates filling the role by the end of March 2025. Page 11

Parent: 3 city ops · PDF: pp. 514-516