TL;DR (generated · confidence: high)

Package 23,789 allocates $328,760 from the Portland Clean Energy Fund to the 311 Program for 1.5 FTE Customer Service Representative I, 0.25 FTE Supervisor I, and 0.25 FTE Coordinator II positions. The 311 Program will serve as central intake and customer service hub for PCEF-funded programs, handling approximately 15,000 annual contacts and supporting online application functions on Portland.gov. Funding continues for program duration, reviewed annually based on contact volumes.

Key points (each cites a PDF page):

Total package funding: $328,760 from Portland Clean Energy Fund (PCEF) (p. 472)
Personnel costs: $291,462 (1.5 FTE Customer Service Representative I, 0.25 FTE Supervisor I, 0.25 FTE Coordinator II) (p. 472)
External Materials and Services: $37,298 (p. 472)
311 Program anticipated to handle approximately 15,000 time-intensive contacts per year from PCEF programs (p. 472)
311 Program to support design and implementation of online application functions on Portland.gov for PCEF-funded programs (p. 472)
Funding continues for duration of PCEF programs with annual review based on actual and projected contact volumes (p. 472)
Service provides accessibility through multiple channels (phone, email, in-person) 7 days a week with language access services (p. 472)

💰 $328,760 · $291,462 · $37,298 · 👥 1.5 FTE · 0.25 FTE · 0.25 FTE · 📋 311 Program · Portland Clean Energy Fund (PCEF) · 🏛️ Office of City Operations

23,789

Source: PDF p. 472 · raw: 472

Breadcrumb: 3 city ops › City-Ops-DPs_0 › Package Details › 23,789

23,789 - City Operations - 311 Program & PCEF Customer Service Collaboration Service Area City Operations DCA Sara Morrissey Bureau Name Office of City Operations Director Sara Morrissey Funding Type Name Recognizing PCEF Revenue Status: Recommended Package Desc Expense Recommended Total This package would allocate $328,760 of funding from the Portland Clean Energy Fund (PCEF) to External Materials and Services $37,298 the 311 Program for 1.5 FTE Customer Service Representative I positions, 0.25 FTE Supervisor I, Personnel $291,462 and 0.25 FTE Coordinator II. The 311 program would provide information, intake, and customer service for PCEF-funded City programs which is anticipated to result in approximately 15,000 time $328,760 intensive contacts to 311 per year. The 311 Program would also support PCEF-funded programs in designing and implementing online application functions on Portland.gov. The funding will continue Revenue Recommended Total for the duration of PCEF programs and will be reviewed annually based on actual and projected contact volumes. Interagency Revenue $328,760 $328,760 Service Impacts This request would provide the 311 Program with staff capacity to serve as a central point of contact for community members who wish to apply for new or expanded PCEF-supported services online, over the phone, or in-person. It would provide funding for direct customer service as well as improvements to online forms and backend workflows to make intake, routing, and resolution of requests more efficient. Equity Impacts The 311 Program’s easy to access phone number and email, 7 day-a-week operations, in-person services and language access services would improve accessibility for all community members, including those with disabilities, limited English proficiency, or limited internet access.

Parent: Package Details · PDF: p. 472