Office of the City Administrator

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Breadcrumb: 1 City Administrator › City-Administrator---Volume-1 › Office of the City Administrator

Office of the City Administrator Office of the City Administrator Office of the City Administrator Mike Jordan, City Administrator City Administrator 1.2% City Budget 98.8% Unified Communications 1.3% Administration and Support 1.4% Assistant City Administrator 0.4% Temporary Alternative Shelter Sites 28.6% Impact Reduction Program 16.5% Portland Environmental Management Office 5.0% Street Services Coordination Center 1.3% Portland Solutions 1.2% Special Appropriations - Community Development 44.3% Bureau Overview Requested Revised Total Change from Percent Requirements FY 2024-25 2025-26 Prior Year Change Operating $90,269,054 $99,411,725 $9,142,671 10% Capital Total $90,269,054 $99,411,725 $9,142,671 10% Authorized Positions 33.00 39.00 6.00 18.18% 2 City of Portland, Oregon - FY 2025-26 Requested Budget

Office of the City Administrator Office of the City Administrator OFFICE OF THE CITY ADMINISTRATOR A City Administrator is an official appointed as the administrative manager of the City’s new Mayor-Council form of government. The roles and responsibilities of the new City Administrator are defined in section 2-406 of the City’s Charter and include advancing the City’s core values of anti-racism, equity, transparency, communication, collaboration, and fiscal responsibility; advancing the City’s efforts to mitigate the human-made climate crisis and prioritize environmental justice initiatives; the proper and efficient administration of all City affairs; and always keeping the Council fully advised as to the financial condition and needs of the City. SUSTAINABILITY OFFICER The FY 2025-26 Requested Budget includes the realignment of the Chief Sustainability Officer and one supporting Coordinator II (two existing permanent positions) from the Bureau of Sustainability & Planning’s Climate/Energy budget to the Chief Sustainability Officer in the City Administrator’s Office. The new office will manage citywide climate and sustainability strategies and support the new Sustainability and Climate Commission. BPS’ Climate/Energy Program will continue to support the activities of the CSO and associated Commission, as well as manage a variety of existing climate and sustainability initiatives related to building energy, waste and recycling, land use, housing, renewable fuels, and other climate actions related to the work of the Community and Economic Development Service Area. OFFICE OF THE ASSISTANT CITY ADMINISTRATOR Portland’s City Council approved Resolution 37365 in response to changes in Portland’s form of government Portland voters approved in November 2022. This ordinance established the service area focus for how the City should be organized for governance and delivery of services to the public. The Assistant City Administrator was established in the new organizational structure for the delivery of centralized service to City bureaus. CENTRAL COMMUNICATIONS Overview Under the leadership of a Communications Officer, the Central Communications Team delivers communications strategy and resources—and serves as the voice of the City of Portland. The team builds trust in city government by helping community members access services, understand important issues, and participate in decision-making. 4 City of Portland, Oregon - FY 2025-26 Requested Budget

Office of the City Administrator Office of the City Administrator External Communications Services  Primary City of Portland social media accounts  Citywide and executive office media relations  Policy priority communications content  City of Portland newsletter  Crisis communications leadership  Messaging and branding strategy Internal Resources  Executive communications support and advice  Citywide communications coordination  Graphic design templates and guidelines  Communications equipment library  Website content strategy  Communications software implementation City Council Support  Communications onboarding kit  Media, website and social: guidance and consultation  Customized graphic design template Executive Leadership Laura Oppenheimer, Communication Officer, leads Central Communications. 5 full-time equivalent positions support the Communications Officer. City of Portland, Oregon - FY 2025-26 Requested Budget 5

Office of the City Administrator Office of the City Administrator Recent Accomplishments  Completed a three-year Unified Communications Pilot in 2024, establishing citywide communications “infrastructure” for the first time to better serve Portlanders and improve internal systems.  Launched City of Portland social media channels in 2021, providing a citywide voice to deliver essential resources, policy updates, and health/safety information and amplify the most important bureau content. As of fall 2024, approximately 8,000 people follow the City of Portland on Instagram, the most popular platform.  In partnership with the Bureau of Technology Services, GovDelivery in 2024 as a citywide email marketing platform to better plan, track and manage newsletters.  Launched a communications equipment library in 2023, providing multimedia and event equipment for City staff to check out.  Launched a variety of templates, toolkits, a photo collection, and other resources for City staff.  Advanced the City’s commitment to equity by translating key content, increasing representation in photography and videos, and helping deploy the Inclusive Writing Guide developed by the Office of Equity and Human Rights 6 City of Portland, Oregon - FY 2025-26 Requested Budget

Office of the City Administrator Office of the City Administrator Challenges & Opportunities  The Central Communications Team will onboard a Communications Officer and two staff positions during fall 2024, adding important expertise and capacity.  Community members have repeatedly said they don’t know how to access city government and find the City’s silos confusing. To better serve Portlanders, the Central Communications Team will lead the development of a citywide communications strategy, focused on helping community members find the information and resources they need.  As Portland transitions to a new communications model, bureaus must contribute to citywide approaches, while continuing to meet the unique needs of customers and programs.  The Central Communications Team is working vigorously to build the audience for citywide communications channels, including social media accounts and a new newsletter, launching in January 2025.  The City of Portland operates dozens of separate brands for individual bureaus and programs. Over the next couple of years, the City should develop a citywide brand that reflects Portland values, creates internal efficiencies, and builds public trust. It will be important to consider the financial investment and brand recognition some bureaus have made in their current brands, incorporating opportunities for sub-brands, in the citywide framework.  The City of Portland has no dedicated staff position for citywide employee communications – a major gap for an organization with more than 7,000 employees. Identifying resources for an internal communications specialist is a top priority for Central Communications. PORTLAND SOLUTIONS Overview Portland Solutions has a mission to build and implement creative responses to address Portland’s most critical and visible challenges. The goal of this program is to centralize the management of public space, respond to the homelessness crisis, and work collaboratively to build better solutions to end homelessness for more people. To achieve this, the team helps to maintain Portland’s public spaces and shelter people by providing wraparound services, cleanup, homeless camp assessments and removals, and conducts street outreach. Additional services include connecting the community to resources such as laundry services and day-use storage. The team’s work also serves as a bridge to move the homeless community into affordable and long-term housing options. City of Portland, Oregon - FY 2025-26 Requested Budget 7

Office of the City Administrator Office of the City Administrator Finally, the office offers broader services focused on balancing the livability of public spaces including camp cleanups and graffiti removal services. It also includes offering positive street activation experiences to promote community and reduce a street’s vulnerability to harm through public art, lighting, and murals. Executive Leadership Portland Solutions is led by: Skyler Brocker-Knapp, Director Hank Smith, Deputy Director Program Directors: Anne Hill, Lucas Hillier, Nate Takara, and Brandy Westerman Major Workshops City Shelter Services  Compassionately modeled shelters are paired with basic amenities, private sleeping units, and wraparound mental and behavioral health services that reduce barriers and support vulnerable Portlanders in getting to permanent housing. Impact Reduction Program (IRP)  Leading with empathy and innovation to minimize the impacts of homelessness, the team provides garbage removal, hygiene access, resource referral and job opportunities, and removes campsites that pose the highest risk to health and safety. Public Environment Management Office (PEMO)  Addresses community challenges in a comprehensive, creative, and timely manner while maintaining a strong sense of urgency and accountability. The team’s efforts deliver livability-related solutions, like installing pedestrian lighting and removing biohazard materials to community members and small business owners across Portland. Street Services Coordination Center (SSCC)  A collaborative effort between bureaus and external stakeholders, the team provides streamlined services to those living outside by engaging in outreach to unsheltered individuals, offering shelter, transportation, and connecting services as needed (including detox and behavioral health treatment) Recent Accomplishment The Shelter Services program expanded in 2024 to provide 868 sleeping units with a capacity for approximately 1,000 people to sleep safely each night. In partnership with Multnomah County, wraparound services are provided at these sites to support almost one-half of participants who have exited these alternative shelters to go to permanent or temporary housing. 8 City of Portland, Oregon - FY 2025-26 Requested Budget

Office of the City Administrator Office of the City Administrator The Impact Reduction Program:  Received 103,000+ community reports of camps in FY 2023-24.  Completed 32,000+ camp risk assessments and removed more than 6,100+ high risk camps.  Disposed of 11.5 million pounds of garbage.  Improved service at a City-funded day-use storage site and will open a new laundry facility in 2024. • Work orders are made public via an online dashboard. Community members can report camps via an improved reporting form. PEMO helped to activate and improve public spaces by lighting more than 2,400 street trees, sponsoring 17 new public murals, launching ‘Near Me Now’ wayfinding and funding the removal of more than 500,000 square feet of graffiti as of summer 2024. The team also manages the Problem Solver meetings with community and business partners in all districts of the city. Street Services highlights include:  Launching the City’s first-ever outreach team to connect individuals with essential services and support.  Since their start in fall 2023, this team has received 2,432 reports and offered a total of 4,665 shelter referrals Challenges and Opportunities Shelter Services Program  Secure ongoing funding for shelter operations and activities to meet current and future needs.  Maximize coordination and integration for positive outcomes within the Homelessness Response System while clarifying and balancing the roles with Multnomah County, non-profit partners, and other groups with similar goals.  Expand and fully fund housing pathways and wraparound services like workforce development in all shelters. Impact Reduction Program  Secure continued funding from Oregon Department of Transportation.  Work with City Leadership on internal City funding model challenges.  Coordinate with PBOT to improve response time for camps with lived-in vehicles.  Integrate more referral and outreach into current camp response processes. City of Portland, Oregon - FY 2025-26 Requested Budget 9

Office of the City Administrator Office of the City Administrator Public Environment Management Office  Streamline community projects across all bureaus and programs.  Secure ongoing funding for personnel and community priorities.  Expand the Problem Solver community engagement model and establish dedicated points of contact for community members and elected leaders. Street Services Coordination Center  Secure ongoing funding for boots-on-the ground outreach work.  Align crisis response and centralize bureau and program work to avoid redundancies and delays.  Provide alternative shelter access for medical fragile, families, and domestic violence victims.  Improve coordination with all the City’s outreach teams (funded and unfunded). 10 City of Portland, Oregon - FY 2025-26 Requested Budget

Office of the City Administrator Office of the City Administrator Performance Measures Actuals Actuals Target Target Strategic Performance FY2022-23 FY2023-24 FY2024-25 FY2025-26 Target Efficiency Total cleanup costs $10,440,547 $10,345,212 $6,650,000 $9,528,480 $0 Outcome Number of ACFR review audit deficiency comments from external auditors 0 0 0 0 0 Output Number of campsite cleanups performed 4,019 6,738 4,000 5,000 0 Tons of garbage collected 6,100 5,750 8,000 7,000 0 Total number of assessments performed 29,328 32,779 27,000 40,000 0 Number of campsite reports received and processed 123,894 114,020 NA NA 0 Total campsite assessment costs 2,083,934.30 2,261,446.98 2,588,757.00 2,932,780.00 0.00 City of Portland, Oregon - FY 2025-26 Requested Budget 11

Office of the City Administrator Office of the City Administrator Summary of Bureau Budget Requested Requested Actuals Actuals Revised No DP Total FY2022-23 FY2023-24 FY 2024-25 2025-26 2025-26 Resources External Revenues Miscellaneous Fund Allocations 0 0 0 0 450,000 Intergovernmental 22,984,092 50,440,706 51,882,728 2,000,000 41,922,003 Miscellaneous 2,291,436 2,954,854 0 0 0 External Revenues Total 25,275,528 53,395,560 51,882,728 2,000,000 42,372,003 Internal Revenues General Fund Discretionary 790,743 0 28,239,039 10,514,315 46,616,103 General Fund Overhead 318,786 0 1,518,871 1,104,858 1,004,065 Fund Transfers - Revenue 9,766,990 15,716,979 5,364,678 1,159,237 1,159,237 Interagency Revenue 2,080,486 3,468,782 3,179,807 8,165,262 8,260,317 Internal Revenues Total 12,957,006 19,185,761 38,302,395 20,943,672 57,039,722 Beginning Fund Balance 0 0 0 0 0 Resources Total 38,232,533 72,581,321 90,185,123 22,943,672 99,411,725 Requirements Bureau Expenditures Personnel Services 3,684,947 4,816,405 7,719,056 4,958,587 8,445,459 External Materials and Services 54,077,035 54,921,802 79,826,546 16,819,790 87,299,568 Internal Materials and Services 400,086 2,369,876 2,053,452 1,165,295 2,666,698 Bureau Expenditures Total 58,162,068 62,108,083 89,599,054 22,943,672 98,411,725 Fund Expenditures Fund Transfers - Expense 700,000 1,750,001 670,000 0 1,000,000 Fund Expenditures Total 700,000 1,750,001 670,000 0 1,000,000 Ending Fund Balance (15,655,903) 0 0 0 0 Requirements Total 43,206,165 63,858,084 90,269,054 22,943,672 99,411,725 Programs Administration & Support 76,868 46,614 8,719,785 993,051 1,368,205 Assistant City Administrator — — 354,718 421,738 392,332 CAO Public Safety 2,125,971 (972,401) — — — CAO's Office 1,127,166 1,073,891 — — — HUCIRP 18,401,886 19,478,779 — — — Impact Reduction Program — — 20,388,992 16,671,013 16,242,815 Portland Environmental Management Office — — 7,327,601 2,597,106 4,889,338 Portland Solutions — — 868,370 902,099 1,220,259 Special Appropriations - Community 36,430,178 42,481,201 48,955,109 — 43,598,404 Development Street Services Coordination Center — — 1,567,147 — 1,311,353 Temporary Alternative Shelter Sites — — — — 28,147,920 Unified Communications — — 1,417,332 1,358,665 1,241,099 Total Programs 58,162,068 62,108,083 89,599,054 22,943,672 98,411,725 12 City of Portland, Oregon - FY 2025-26 Requested Budget

Office of the City Administrator Office of the City Administrator FTE Summary Requested Requested Revised No DP Total Salary Range FY 2024-25 2025-26 2025-26 Class Title Min Max No. Amount No. Amount No. Amount 30003003 Administrative Specialist II 75,442 107,640 0.00 0 0.00 0 0.00 0 30003976 Administrative Specialist II - 75,442 107,640 0.00 0 0.00 0 0.00 0 CPPW 30003004 Administrative Specialist III 83,221 118,768 1.00 118,518 1.00 118,518 1.00 118,518 30003977 Administrative Specialist III - 83,221 118,768 0.00 0 0.00 0 0.00 0 CPPW 30003978 Analyst I - CPPW 83,221 118,768 0.00 0 0.00 0 0.00 0 30003008 Analyst III 107,266 151,882 0.00 0 1.00 115,690 1.00 115,690 30003980 Analyst III - CPPW 107,266 151,882 2.00 242,819 2.00 242,819 2.00 242,819 30004102 Assistant City Administrator 0 149,261 1.00 250,000 1.00 250,000 1.00 250,000 30004175 Central Public Information Officer 97,510 126,693 1.00 125,860 1.00 125,860 1.00 125,860 30003016 Chief Administrative Officer 190,008 282,797 0.00 0 0.00 0 0.00 0 30004100 City Administrator 0 149,261 1.00 285,002 1.00 285,002 1.00 285,002 30000004 Commissioner's Admin Support 51,251 78,936 1.00 65,094 0.00 0 0.00 0 Specialist 30003981 Coordinator I (E) - CPPW 75,442 107,640 0.00 0 0.00 0 0.00 0 30003028 Coordinator II 83,221 118,768 0.00 0 0.00 0 0.00 0 30003983 Coordinator II - CPPW 83,221 118,768 3.00 310,668 4.00 412,942 5.00 513,936 30003029 Coordinator III 97,510 126,693 0.00 0 0.00 0 0.00 0 30003984 Coordinator III - CPPW 97,510 126,693 2.00 220,625 2.00 220,625 3.00 332,727 30003081 Manager I 117,957 168,709 2.00 303,181 2.00 303,181 2.00 303,181 30003082 Manager II 142,730 195,354 1.00 169,042 1.00 169,042 2.00 338,214 30003083 Manager III 157,019 228,259 1.00 188,968 1.00 188,968 1.00 188,968 Total Full-Time Positions 16.00 2,279,777 17.00 2,432,647 20.00 2,814,915 30003976 Administrative Specialist II - 75,442 107,640 1.00 79,810 1.00 79,810 1.00 79,810 CPPW 30003004 Administrative Specialist III 83,221 118,768 0.00 0 0.00 0 1.00 101,211 30003014 Capital Project Manager III 107,266 151,882 1.00 138,549 1.00 138,549 1.00 138,549 30003981 Coordinator I (E) - CPPW 75,442 107,640 3.00 282,235 0.00 0 3.00 290,168 30003235 Coordinator I - E 75,442 107,640 0.00 0 0.00 0 0.00 0 30003983 Coordinator II - CPPW 83,221 118,768 1.00 94,078 1.00 94,078 1.00 94,078 30003984 Coordinator III - CPPW 97,510 126,693 6.00 666,006 6.00 666,006 6.00 666,006 30003500 Facilities Maintenance Specialist 60,570 84,802 1.00 72,800 1.00 72,800 1.00 72,800 30003875 Incident Command Manager 96,429 250,973 1.00 174,242 1.00 174,242 1.00 174,242 30003081 Manager I 117,957 168,709 1.00 144,144 1.00 144,144 1.00 144,144 30003082 Manager II 142,730 195,354 0.00 0 0.00 0 0.00 0 City of Portland, Oregon - FY 2025-26 Requested Budget 13

Office of the City Administrator Office of the City Administrator FTE Summary Requested Requested Revised No DP Total Salary Range FY 2024-25 2025-26 2025-26 Class Title Min Max No. Amount No. Amount No. Amount 30003876 Operations Director 110,261 282,797 1.00 194,168 1.00 194,168 2.00 398,809 30003097 Public Information Officer 99,986 0 0.00 0 0.00 0 0.00 0 30003103 Supervisor I - E 97,510 126,693 1.00 103,355 0.00 0 1.00 108,269 Total Limited Term Positions 17.00 1,949,387 13.00 1,563,797 19.00 2,268,086 Grand Total 33.00 4,229,164 30.00 3,996,444 39.00 5,083,001 14 City of Portland, Oregon - FY 2025-26 Requested Budget

Parent: City-Administrator---Volume-1 · PDF: pp. 3-14